Frequently Asked Questions

BdChat is a secure and user-friendly communication app that lets you make voice calls, video calls, and chat instantly with friends, family, and colleagues. It's designed to deliver smooth, high-quality communication using the Agora SDK with reliable, industry-standard encryption.

To create an account, download the BDChat app, complete the registration process, verify your phone number.

Yes. BdChat's core features such as text messaging, voice calling, and video calling are free. In the future, we may introduce optional premium features or in-app purchases for enhanced experiences.

BdChat uses standard AES-based encryption and token-based authentication provided by Agora to protect all communications. While it is not end-to-end encrypted, your data is securely transmitted and cannot be intercepted or decoded by unauthorized parties.

We collect only the minimum data necessary to run the app smoothly — such as your phone number, device information, call duration, and connection status. We never store call or message content permanently, and we never sell your data to advertisers.

Only if you give permission. Contacts are used to show which of your friends are already using BdChat. This data is handled securely and never shared with others.

Yes. You can delete your BdChat account anytime from the app's settings menu. This will remove your profile and associated data from our servers as per our retention policy.

Your phone number helps us verify your identity and prevent spam or fake accounts. Verification ensures your communication is safe and limited to trusted users.

These permissions are required to make voice and video calls. BdChat never uses your microphone or camera without your consent.

No. BdChat does not record or store your communication content. Temporary data may be cached only during active sessions to ensure call quality and then automatically removed.

Poor call quality may occur due to unstable internet connections. Ensure you are using a stable 4G/5G or Wi-Fi connection. Closing background apps or restarting BdChat can also help.

Currently, each account is linked to a single device per session for security reasons. Multi-device support will be introduced in future updates.

You can report any issue directly through the website or by emailing us at admin@bdchat.co. Our technical team reviews every report carefully.

If you have purchased any premium feature or credit through BdChat and experience a technical issue, you can request a refund within 7 days by contacting admin@bdchat.co. Refunds are processed according to our Refund Policy and app store rules.

Yes. BdChat can be downloaded and used globally.

We periodically update our Terms and Privacy Policies to reflect new features, technologies, or legal requirements.